Refund Policy

At FireLikes, we are committed to ensuring customer satisfaction with our Social Media Marketing (SMM) services. This Refund Policy outlines the conditions under which refunds are issued and the process for requesting a refund. By using our services, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

Service Non-Delivery: If the services you purchased were not delivered within the specified time frame, you are eligible for a refund. Please allow for minor delays due to technical issues or high demand.

Service Deficiency: If the services delivered do not match the description or are significantly deficient in quality, you are eligible for a refund. This includes substantial drops in engagement numbers that are not covered by our refill policy.

Duplicate Payment: If you were charged multiple times for the same service due to a technical error, you are eligible for a refund of the duplicate charges.

2. Non-Refundable Conditions

Change of Mind: Refunds are not provided for services purchased if you simply change your mind or no longer need the services.

Partial Delivery: If a portion of the service was delivered successfully, refunds will be prorated based on the undelivered portion.

Violation of Terms: Refunds will not be issued if you violate our terms of service, which include engaging in fraudulent activity, misuse of services, or using our services for illegal purposes.

3. Refund Process

Submission of Request: To request a refund, please contact our customer support team via the Contact Us page. Include your order number, the reason for the refund request, and any relevant details that will help us assess your claim.

Evaluation: Our team will evaluate your refund request based on the eligibility criteria mentioned above. We may ask for additional information or evidence to support your claim.

Resolution: If your refund request is approved, the refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

4. Partial Refunds

In cases where only part of the service was delivered or if the service was partially deficient, a partial refund may be issued. The amount will be calculated based on the proportion of the service that was not provided or did not meet the expected quality.

5. Refunds for Promotional Offers

Services purchased during promotional offers or discounts are subject to the same refund policies. The refund amount will be based on the promotional price paid.

6. Chargebacks

Initiating a chargeback through your bank or credit card company without first contacting our support team to resolve the issue is considered a violation of this Refund Policy. If a chargeback is initiated, we reserve the right to suspend your account and take necessary legal action.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Refund Policy on our website and updating the effective date at the top of this page. Your continued use of our services after any changes to this Refund Policy constitutes your acceptance of the changes.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us through our Contact Us page. We are committed to addressing any issues you may have and ensuring your satisfaction with our services.

For more information about our services and expertise, please visit our About Us page.

For details on how we handle your personal information, please refer to our Privacy Policy.